FAQS

Beard Care Questions? 

Q. Do you have a full scent list for your product range?

A. You can see a full list of our full scent profile range. Please note this does not include our special or limited edition scent ranges. These are listed on the individual products.

Q. How Soon before my order is shipped?

A. After an order is placed, it will be processed and shipped generally within 1–3 business days. The product, once made and packed, is sent on an overnight service generally the following business day of ordering but can take 1–3 days depending on the courier network. We use courier post as our delivery provider. Please note we send our items standard with the request to be signed for by the receiver, this may result in a "card to call" left by the courier if there is no one to sign for the delivery. Please inform us at the time of placing your order if you would like the signature request removed (a good way is to add a note requesting this at checkout) once delivered, however, this package will be left at your own risk. 

Q. How do I know my order has been processed or shipped?

A. You will get a notification and tracking details sent to the email address or a text message to the phone that you have provided once your order has been processed. Once the tracking via this link has updated as "picked up" means your order has been collected by the courier. You can also contact us via live chat or via email at lejonjonshop@gmail.co.nz if you require further information.

Q. Do you ship to PO boxes?

A. Yes, we use NZPOST which accepts PO BOX packages.

Q. What does your free shipping apply to?

A. Any orders within New Zealand that are not Rural and are over $80 will receive free shipping. Rural shipping is a subsidized flat rate of $8, please make sure you choose the correct option at checkout.

For international shipping please check our pricing here (shipping is auto-calculated at checkout. 

Q. Where are you located, and where is your product made?

A. We currently run our online store from Christchurch, New Zealand. All our products are made locally in Christchurch and our ingredients are sourced from local suppliers.

Q. How long does your product last?

A. We use natural ingredients without preservatives in our products and the majority of have been formulated to last around 12 months. We recommend using beard wash within 6 months to get the best benefit from the product.

Longevity is also dependent on how the product is stored. We recommend storing out of direct sunlight and in an area that does not change temperature drastically. Bathroom cabinets and bench tops are a good place to store our items. On the window sill in direct sunlight for long period will shorten the lifespan.   

Q. What product/s should I buy?

A. This is entirely up to you, your beard, your lifestyle and your end goal. We would recommended starting with a beard oil and a decent brush like our boar bristle brush is a good start. A ultimate beard care gift pack or Trio pack are also great starting points if you want to get the maximum results and save some moolah vs purchasing individually. You can find more information about our products and what they are designed for here on our blog page.

Q. How often should I use each product?

A.
Beard Wash

Generally, this is personal preference but we recommend that if you spend most of your time around dust and grime, then you should wash your beard daily. If you spend most of your time in a clean environment, you should wash your beard every 2 - 3 days.

Beard Oil

This again is personal preference, we recommend using beard oil at least once a day e.g. in the morning after showering. You can use the oil multiple times as required but generally we recommend 1 - 3 times a day depending on skin/beard dryness and brittleness. Beard oil should last 4 - 6 hours so you can use that as a rule of thumb or apply as you see fit to your lifestyle, beard and skin.

Beard Balm & Butter

Once again personal preference tends to overrule here. We recommend using in similar intervals to beard oil. We also recommend using beard oil and balm/butter together.

Q. Do you test products on animals?

A. No, the only testing we ever do is on our own beards and skin. 

Q. I Have a Nut allergy, can I use your products?

A. We use 100% natural cold pressed nut carrier oils in our products, if you have a nut allergy we would advise that you do not use our products.

Q. Do beard rollers, beard serums and growth oils really make my beard grow where my beard hair doesn't grow?

A. No, not from our experience, they are generally in our opinion a marketing tactic to sell more. We have tested multiple branded and imported  beard rollers, serums and growth oils and we have found no difference to our beard growth when testing these. At Lejonjon we only sell what we use daily ourselves and do not recommend nor offer these items due to this. Here you can read more about oiur experience with Beard Derma Rollers 

Q. How do I claim my free signet ring?

A. If you've already met the criteria which is spending $700 with us, all you need to do is send us a message with your account details to verify your eligibility via our online chat or social media pages. If we are not available at the time to chat, we will contact you via your details to confirm validity.

Q. Can I use multiple discount codes on my order?

A. Unfortunately no, only one discount code can be used per order. Multiple discount codes can not be used together.

More Frequently Asked Beard Questions Answered Below

Q. Which oils are best for the beard?

A. There are many different oils used for beards, we find organic cold pressed is far superior to coal distilled oils. All our oils used are cold pressed. We have found the best oils are Jojoba, Sweet Almond and Argan. 

Q. How often should I use oil in my beard

A. We recommend applying beard oil 1 - 3 times a day. We have a blog post that covers what beard oil is and how often you should use it here
 

Q. How do you fix a patchy beard?

A. Just let it grow, often patches post several months with out trimming fill out with hair growth from different areas. We recommend letting your beard grow for 6 - 12months to see what fills out.

 

Q. Should you put beard oil on before bed?

A. Beard oil can be applied before bed but we recommend using beard butter instead.

Q. When should I put beard oil on?

The best answer is before your beard feels dry and brittle, we recommend at the minimum in the morning, after washing or showering. You can apply multiple times a day if required. We find once in the morning and once in the evening more than sufficient most days.

 

Q. What does a beard balm do?

A. Beard Balm helps to condition and style your beard, it's similar to a hair styling product.

Q. When should I use beard balm?

A. We like to use beard balm after washing or showering, usually after applying beard oil. You can use beard balm at any time you need to really.

Q. Is it good to use beard balm everyday?

A. We find using beard oil, balm and wash together on a daily basis keeps the beard itch-free, soft and healthy.

Q. Is beard oil or balm better?

A. They both serve different purposes and we find work best in conjunction. If we had to choose one though, it would be beard oil.

Q. How often should you wash beard hair?

A. We recommend washing your beard with a mild beard wash every 2 - 3 days.

Q. What should I use to wash my beard?

A. With a mild beard wash, you can read more about washing your beard here or check out our beard wash range here. 


Q. Is beard wash good for your beard?

A. Yes, as long as you are not over washing and use only a mild beard wash when you do. Our range of beard wash is a great choice.

Q. Why use beard wash instead of shampoo?

A. Simply put shampoo has been designed for head hair and beard wash has been designed for your beard. You can read more about our beard wash here

Q. What products are best for beards?

A. We find beard oil, balm wash and butter are the best products. We cover more to what these products are and what they do in our blog post here

Q. Do beard products make a difference?

A. Yes, when using the right beard products, you will find you beard is no longer itchy, easier to maintain and the beard hair will feel softer.

Q. What is the best daily beard routine?

A. Using the right products and regular maintenance. Read our blog discussing this in more detail here

Q. How do you take care of a beard for beginners?

A. Using a beard oil and a good brush is a good starting point. You can find a good beginner oil and brush set here. We have compiled a list of products and beard kits that are the best to take care of your beard here

Q. How do I shape my beard?

A. There are two main ways to do this, one is to trim your beard hairs and the other is brushing or combing. You can read more about trimming your beard here and brushing and combing here title="Blog post explaining how to brush and comb your beard to appear fuller and thicker">

Q. What stimulates beard growth?

A. Brushing and oil have been known to stimulate beard growth and healthy growing conditions but it really does come down to genetics.

Q. Is there a trick to grow a beard?

A. Time is essential to growing a beard, you should let your facial hair grow for at least 6 - 12 months.

Q. Does shaving help grow a beard?

A. Not from our experience. The best thing to do is to not shave for several months and to monitor your growth.

Q. Can you trigger beard growth?

A. The short answer is no you cannot trigger beard growth. This is used as a marketing ploy to sell you products. We cover beard growth products in a blog post we wrote here
If you think we are missing something within our FAQS please get in touch with us via our "contact" page to let us know and we will get onto it ASAP!

That's all from us for now have a great day!

The Lejonjon Team