FAQS
How Soon before my order is shipped?
After an order is placed, it will be processed generally on the same or following day. Please note we send our items with the request to be signed for by the receiver, this may result in a "card to call" left by the courier if there is no one to sign for the delivery. Please inform us at the time of your order if you would like the signature request removed, once delivered the package will be at your own risk.
During holiday periods this may be a little slower & we will work as fast as possible to ship your order.
During holiday periods this may be a little slower & we will work as fast as possible to ship your order.
How do I know my order has been shipped?
You will get a notification and tracking details sent to the email address you provided once the order has been shipped.
You can also contact us via live chat or email at lejonjonshop@gmail.co.nz.
You can also contact us via live chat or email at lejonjonshop@gmail.co.nz.
What does your free shipping apply to?
Any orders within New Zealand that are not Rural will receive free shipping. Rural addresses incur a subsidized $4 flat rate
Where are you located?
We currently run our online store from Christchurch, New Zealand
For international shipping please check our pricing here (shipping is auto-calculated at checkout.
For international shipping please check our pricing here (shipping is auto-calculated at checkout.
How long does your product last for?
Our products have been formulated to last around 12 months, some a bit long. This is also dependent on how the product is stored. We recommend storing out of direct sunlight and in an area that does not change temperature drastically, Bathroom cabinets and bench tops are a good place to store our items. On the window sill that attracts direct sunlight all day is not a good option.
What product/s should I buy?
This is entirely up to you, your beard, and your skin. We would recommended starting with a beard oil and a decent boar bristle brush. A ultimate beard care gift pack or Trio pack are also great starting points. Please feel free to read more about our products and what they are designed for here on our blog page.
How Often should I use each product?
Beard Wash
Generally, it's personal preference and up to you but if you spend most of your time around lots of dust and grime, then wash your beard daily.
If you spend most of your time in a clean environment, you can wash 2 - 3 times a week.
Beard oil
This is also personal preference, however I would recommend using 2 - 3 times a day.
Beard oil should last 4 - 6 hours so you can use that as a rule of thumb or apply as you see fit.
This is also personal preference, however I would recommend using 2 - 3 times a day.
Beard oil should last 4 - 6 hours so you can use that as a rule of thumb or apply as you see fit.
Beard Balm
Once again personal preference tends to overrule here. I would recommend using in similar intervals to beard oil. I personally use beard oil and balm together 2 - 3 times and day.
Do you test products on animals?
No, we never have and never will !! The only testing we ever do is on our own beards and skin.
Do I need to pay with Paypal ?
No you don't, if you want to pay with a different service click "more payment options" underneath the "buy with Paypal" button, enter your details and proceed to "Shipping" then "Payment options".
I have a nut allergy, can I use your products?
We use 100% natural cold pressed nut carrier oils in our products, if you have a nut allergy we would not advise you to use our products.
My spray nozzle isn't spraying
We aim to check every spray nozzle before dispatching but very occasionally we may get a faulty nozzle from our suppliers that slips through the net. If your having any trouble with your nozzle please attempt the below troubleshooting.
1. On first use, pump the spray pump nozzle 7 - 10 times or until oil comes out, New bottles usually require several pumps on first use.
1. On first use, pump the spray pump nozzle 7 - 10 times or until oil comes out, New bottles usually require several pumps on first use.
If it's still not pumping..
2. Unscrew the spray nozzle, remove the nozzle from the bottle and cut a small amount off the bottom of the straw to shorten it slightly. Replace the nozzle and attempt to pump.
3. If the above has not solved your problem please get in touch with us through our contact page.
2. Unscrew the spray nozzle, remove the nozzle from the bottle and cut a small amount off the bottom of the straw to shorten it slightly. Replace the nozzle and attempt to pump.
3. If the above has not solved your problem please get in touch with us through our contact page.
How Does Our Loyalty Rewards Program Work?
To sign up all you need to do is click the "Rewards" button located in the bottom left on any page on our website and follow the simple instructions.
Every 100 points = $10 Reward
Rewards Pop Up
When you click the rewards buttons the below window will pop up, this is where you can check your current rewards, redeem earned points and convert them to rewards and earn more points.
How To Earn Points
With just a few clicks you can earn points immediately by the following options.
Make sure to add your birth date!
Every $1 spent earns 1 point!
Make sure to add your birth date!
Every $1 spent earns 1 point!
Referrals
You can also redeem $10 for you and $10 for a friend just by simple referring us to someone you think would be interested in our products.
How to Redeem
Click "All Rewards" and select your chosen reward. This will give you a unique code to use. Enter your unique code at checkout to redeem the reward it's that simple!
That's all from us for now, so go and start earning some points !!