FAQS

Ordering and Shipping

Do you have a full scent list for your products?

Yes! You can view our full scent profile range here. Special and limited edition scents are listed separately on their product pages.

How soon will my order be shipped?

Orders are processed within 1–3 business days. We use NZ Post's overnight courier service, although delivery may take 1–3 days depending on their network. All parcels require a signature unless you request otherwise at checkout.

How do I know when my order has shipped?

You’ll receive an email or text with tracking details once your order is processed. When the tracking shows "picked up," it's on its way. Need help? Contact us via live chat or email at lejonjonshop@gmail.co.nz.

Do you ship to PO Boxes?

Yes! We use NZ Post, which delivers to PO Boxes.

What does free shipping apply to?

Orders over $80 (non-rural) within New Zealand qualify for free shipping. Rural addresses are a subsidized flat rate of $8. Please select the correct shipping option at checkout.

Do you ship internationally?

Yes, we ship worldwide. Shipping costs are auto-calculated at checkout. For more info, see our Shipping Policy.

About Our Products

General Questions

Is Lejonjon Beard Care made with natural ingredients?

Yes. We focus on using naturally derived, high-quality ingredients wherever possible. While not every ingredient is 100% organic, our priority is skin safety, product performance, and ingredient transparency.

Do you offer gift wrapping or special packaging?

At this stage, we don't offer gift wrapping. However, all orders are carefully packed, and you can add a personal message at checkout if sending a gift directly.

Can I buy Lejonjon Beard Care products in stores?

Yes! We partner with selected stockists across New Zealand. You can view our full list of Lejonjon stockists.

Beard Care Tips

What's the best routine for growing a thicker beard?

The best beard growth routine includes patience, daily beard oil use, regular washing with a mild beard wash, using a boar bristle brush to stimulate growth, and avoiding frequent trimming in the early stages. Consistency is key!

Can I use beard oil and beard balm together?

Absolutely. Beard oil conditions the skin and hair, while beard balm locks in moisture and provides light hold. For best results, apply beard oil first, followed by beard balm.

Should I use beard butter at night?

Yes! Beard butter is great to use before bed because it deeply conditions and repairs your beard while you sleep, helping you wake up with a softer, healthier beard.

Shipping and Support

Do you provide order updates after shipping?

Yes. After your order ships, you’ll receive tracking updates via email. You can track your parcel's journey easily with NZ Post’s tracking link provided.

What if I entered the wrong address?

If you realise you've made an error, contact us immediately via live chat or email. If the order hasn’t been shipped yet, we can amend it. Once shipped, we may need to wait for the parcel to return before resending it.

Where are you based and where are your products made?

We’re proudly based in Christchurch, New Zealand, and our products are handmade locally using ingredients sourced from New Zealand suppliers.

How long do your products last?

Most products last around 12 months after opening. Beard wash is best used within 6 months. Store in a cool, dry place out of direct sunlight for maximum longevity.

Are your products cruelty-free?

Absolutely. We only test on ourselves — real beards, real skin.

I have a nut allergy. Can I use your products?

Our products contain natural cold-pressed nut oils. If you have a nut allergy, we recommend avoiding them.

Beard Care and Routine

What products should I start with?

We suggest starting with a beard oil and a boar bristle brush. Check out our Trio Pack or Ultimate Beard Care Gift Pack for a great deal.

How often should I use each product?

Beard Wash: 1–3 times a week (daily if exposed to dust or dirt).
Beard Oil: 1–3 times a day, especially after showering.
Beard Balm/Butter: As needed after oiling, for styling and locking in moisture.

Which oils are best for beards?

We use only cold-pressed oils like Jojoba and Sweet Almond — no chemical distillation.

Should I apply beard oil before bed?

You can! But using beard butter at night offers even deeper conditioning.

Is beard oil or balm better?

Both are important — oil conditions the skin and hair, balm helps style and hold the shape.

Do derma rollers, beard serums, or growth oils work?

From our testing, they don't. We believe they're mainly marketing gimmicks. Learn more about why here and here.

Promotions and Extras

How do I claim my free signet ring?

Once you've spent $700 or more, message us via live chat, email, or social media with your account details. We'll verify and send you your ring.

Can I use more than one discount code?

No, only one discount code can be applied per order.

Still Have Questions?

We love hearing from you! If you don’t see your answer here, contact us via our Contact Us Page and we'll get back to you as soon as we can.

Lejonjon — Beard care made by real beards, for real beards.