FAQS
Ordering and Shipping
Do you have a full scent list for your products?
Yes! You can view our full scent profile range here. Special and limited edition scents are listed separately on their product pages.
How soon will my order be shipped?
Orders are usually processed within 1-2 business days We use NZ Post's overnight courier service, although delivery may take 1-3 days depending on their network. All parcels require a signature unless you request otherwise at checkout.
How do I know when my order has shipped?
You’ll receive an email or text with tracking details once your order is processed. When the tracking shows "picked up," it's on its way.
Need further assistance? Contact us via live chat or email at lejonjonshop@gmail.co.nz.
Do you ship to PO Boxes?
Yes! We use NZ Post, which delivers to PO Boxes.
What does free shipping apply to?
Orders over $80 (non-rural) within New Zealand qualify for free shipping. Rural addresses are a subsidized flat rate of $12. Please select the correct shipping option at checkout.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs are auto-calculated at checkout. For more info, see our Shipping Policy.
About Our Products
General Questions
Is Lejonjon Beard Care made with natural ingredients?
Yes. We focus on using naturally derived, high-quality ingredients wherever possible. While not every ingredient is 100% organic, our priority is skin safety, product performance, and ingredient transparency.
Do you offer gift wrapping or special packaging?
At this stage, we don't offer gift wrapping, we prioritize the quality and protection of your product during transit, all orders are carefully packed with a good amount of bubblewrap. You can add a personal message at checkout if sending a gift directly.
Can I buy Lejonjon Beard Care products in stores?
Yes! We partner with selected stockists across New Zealand although product variety will vary from store to store, please check what is currently available directly with them. No stockists currently hold any of our kits and combos. You can view our full list of Lejonjon stockists.
Beard Care Tips
What's the best routine for growing a thicker beard?
The best beard growth routine includes patience, daily beard oil use, regular washing with a mild beard wash, using a boar bristle brush to stimulate, and avoiding frequent trimming in the early stages. Our best advice is let your beard grow for 6months no less to see what your true growth looks like, consistency is key!
Can I use beard oil and beard balm together?
Absolutely. Beard oil treats the skin and hair for itch and beard flaking, while beard balm conditions, softens, locks in moisture and provides light hold. For best results, apply beard oil first, followed by beard balm.
Should I use beard butter at night?
Yes! Beard butter can be used before bed or as a daily leave in conditioner and softner it deeply conditions and repairs your beard creating a softer, healthier beard.
Shipping and Support
Do you provide order updates after shipping?
Yes. After your order ships, you’ll receive tracking updates via email. You can track your parcel's journey easily with NZ Post’s tracking link provided.
What if I entered the wrong address?
If you realise you've made an error, contact us immediately via live chat or email. If the order hasn’t been shipped yet, we can amend it. Once shipped, we may need to wait for the parcel to return before resending it.
Where are you based and where are your products made?
We’re proudly based in Christchurch, New Zealand, and our products are handmade locally using ingredients sourced from New Zealand suppliers.
How long do your products last?
Most products last around 12 months after opening. Beard wash is best used within 6 months. Store in a cool, dry place out of direct sunlight for maximum longevity.
Are your products cruelty-free?
Absolutely. We only test on ourselves - real beards, real skin.
I have a nut allergy. Can I use your products?
Our products contain natural cold-pressed nut oils. If you have a nut allergy, we strongly recommend avoiding them.
Beard Care and Routine
What products should I start with?
We suggest starting with a beard oil and a boar bristle brush. Check out our Trio Pack or Ultimate Beard Care Gift Pack for a great *Cover all bases package*
How often should I use each product?
Beard Wash: Every 2 - 3 days (daily if exposed to dust or dirt).
Beard Oil: 1 - 2 times a day, especially after showering.
Beard Balm/Butter: 1- 2 times a day or as needed after oiling, for styling and locking in moisture.
Which oils are best for beards?
We use only cold-pressed oils like Jojoba and Sweet Almond - with no chemical distillation.
Should I apply beard oil before bed?
You can! Our reccomendation is first thing in the morning after showering, getting ready etc.
Is beard oil or balm better?
Both are important - oil conditions the skin and hair, balm helps style, soften and hold the shape. Our preference is both together but if we had to choose one to start it would be oil.
Do derma rollers, beard serums, or growth oils work?
From our testing, they don't. We believe they're just marketing gimmicks and this is why we wont sell them. Learn more about why here and here. Grow your beard in for 6 months, no less, maintain basic beard hygiene and care, its very likely your patches and weak spots will all grow in with time.
Promotions and Extras
Can I use more than one discount code?
No, only one discount code can be applied per order.
Still Have Questions?
We love hearing from you! If you don’t see your answer here, contact us via our Contact Us Page and we'll get back to you as soon as we can.
Lejonjon - Beard care made by real bearded blokes for real bearded blokes