FAQS


Beard Care Questions? 


How Soon before my order is shipped?

After an order is placed, it will be processed and shipped generally within 1 - 2 business days. Please note we send our items standard with the request to be signed for by the receiver, this may result in a "card to call" left by the courier if there is no one to sign for the delivery.

Please inform us at the time of placing your order if you would like the signature request removed (A good way is to add a note requesting this at checkout) once delivered however this package will be left at your own risk. 

During holiday periods and busy times the dispatch time may vary but rest assured, we will work as fast as possible to ship your order. 


How do I know my order has been shipped?

You will get a notification and tracking details sent to the email address or a text message to the phone that you have provided once your order has been processed.

You can also contact us via live chat or via email at lejonjonshop@gmail.co.nz.


What does your free shipping apply to?

Any orders within New Zealand that are not Rural will receive free shipping. Rural addresses will incur a subsidized flat rate of $4, please make sure you choose the correct option at checkout. 


Where are you located?

We currently run our online store from Christchurch, New Zealand

For international shipping please check our pricing here (shipping is auto-calculated at checkout. 

How long does your product last for?

We use natural ingredients without preservatives in our products and the majority of have been formulated to last around 12 months. We recommend using beard wash within 6 months to get the best benefit from the product.

Longevity is also dependent on how the product is stored. We recommend storing out of direct sunlight and in an area that does not change temperature drastically. Bathroom cabinets and bench tops are a good place to store our items. On the window sill in direct sunlight for long period will shorten the lifespan.  

 

What product/s should I buy?

This is entirely up to you, your beard, your lifestyle and your end goal. We would recommended starting with a beard oil and a decent brush like our boar bristle brush is a good start. A ultimate beard care gift pack or Trio pack are also great starting points if you want to get the maximum results and save some moolah vs purchasing individually. 

You can find more information about our products and what they are designed for here on our blog page.


How Often should I use each product?

Beard Wash

Generally, this is personal preference but we recommend that if you spend most of your time around dust and grime, then you should wash your beard daily. 

If you spend most of your time in a clean environment, you should wash your beard every 2 - 3 days.

Beard oil

This again is personal preference, we recommend using beard oil at least once a day e.g. in the morning after showering. You can use the oil multiple times as required but generally we recommend 1 - 3 times a day depending on skin/beard dryness and brittleness.

Beard oil should last 4 - 6 hours so you can use that as a rule of thumb or apply as you see fit to your lifestyle, beard and skin.

Beard Balm/ Butter

Once again personal preference tends to overrule here. We recommend using in similar intervals to beard oil. We also recommend using beard oil and balm/butter together.

Do you test products on animals?

No, we never have and never will !! The only testing we ever do is on our own beards and skin. 

  

Do I need to pay with Paypal ?

No you don't, if you want to pay with a different service click "more payment options" underneath the "buy with Paypal" button, enter your details and proceed to "Shipping" then "Payment options". 

I have a nut allergy, can I use your products?

We use 100% natural cold pressed nut carrier oils in our products, if you have a nut allergy we would advise that you do not use our products.
 

How Does Our Loyalty Rewards Program Work?


To sign up all you need to do is click the "Rewards" button located in the bottom left on any page on our website and follow the simple instructions.

Every 100 points = $10 Reward

 
Rewards Pop Up

When you click the rewards buttons the below window will pop up, this is where you can check your current rewards, redeem earned points and convert them to rewards and earn more points. 


How To Earn Points
With just a few clicks you can earn points immediately by the following options.

Make sure to add your birth date!

Every $1 spent earns 1 point!


Referrals 

You can also redeem $10 for you and $10 for a friend just by simple referring us to someone you think would be interested in our products. 
How to Redeem
Click "All Rewards" and select your chosen reward. This will give you a unique code to use. Enter your unique code at checkout to redeem the reward it's that simple!
If you think we are missing something within our FAQS please get in touch with us via our "contact" page to let us know and we will get onto it ASAP!

That's all from us for now have a great day!
The Lejonjon Team