FAQS
How Soon before my order is shipped?
During holiday periods this may be a little slower & we will work as fast as possible to ship your order.
How do I know my order has been shipped?
You can also contact us via live chat or email at lejonjonshop@gmail.co.nz.
What does your free shipping apply to?
Where are you located?
For international shipping please check our pricing here (shipping is auto-calculated at checkout.
How long does your product last for?
Most products have been formulated to last around 12 months, however we reccomend using beard wash within 6 months for to get the best from your product. This is also dependent on how the product is stored. We recommend storing out of direct sunlight and in an area that does not change temperature drastically, Bathroom cabinets and bench tops are a good place to store our items. On the window sill that attracts direct sunlight all day is not a good option.
What product/s should I buy?
This is entirely up to you, your beard, and your skin. We would recommended starting with a beard oil and a decent boar bristle brush. A ultimate beard care gift pack or Trio pack are also great starting points. Please feel free to read more about our products and what they are designed for here on our blog page.
How Often should I use each product?
Beard Wash
Generally, it's personal preference and up to you but if you spend most of your time around lots of dust and grime, then wash your beard daily.
This is also personal preference, however I would recommend using 2 - 3 times a day.
Beard oil should last 4 - 6 hours so you can use that as a rule of thumb or apply as you see fit.
Once again personal preference tends to overrule here. I would recommend using in similar intervals to beard oil. I personally use beard oil and balm together 2 - 3 times and day.
Do you test products on animals?
No, we never have and never will !! The only testing we ever do is on our own beards and skin.
Do I need to pay with Paypal ?
I have a nut allergy, can I use your products?
My spray nozzle isn't spraying
1. On first use, pump the spray pump nozzle 7 - 10 times or until oil comes out, New bottles usually require several pumps on first use.
2. Unscrew the spray nozzle, remove the nozzle from the bottle and cut a small amount off the bottom of the straw to shorten it slightly. Replace the nozzle and attempt to pump.
3. If the above has not solved your problem please get in touch with us through our contact page.
How Does Our Loyalty Rewards Program Work?
To sign up all you need to do is click the "Rewards" button located in the bottom left on any page on our website and follow the simple instructions.
Every 100 points = $10 Reward
When you click the rewards buttons the below window will pop up, this is where you can check your current rewards, redeem earned points and convert them to rewards and earn more points.
Make sure to add your birth date!
Every $1 spent earns 1 point!
You can also redeem $10 for you and $10 for a friend just by simple referring us to someone you think would be interested in our products.
