FAQS
Beard Care Questions?
Do you have a full scent list for your product range?
You can see a full list of our standard scent range here. Please note this does not include our special or limited edition scent ranges. These are listed on the individual products.
How Soon before my order is shipped?
Please inform us at the time of placing your order if you would like the signature request removed (A good way is to add a note requesting this at checkout) once delivered however this package will be left at your own risk.
During holiday periods and busy times the dispatch time may vary but rest assured, we will work as fast as possible to ship your order.
How do I know my order has been shipped?
You can also contact us via live chat or via email at lejonjonshop@gmail.co.nz
What does your free shipping apply to?
Rural addresses will incur a subsidized flat rate of $6, please make sure you choose the correct option at checkout.
Where are you located?
For international shipping please check our pricing here (shipping is auto-calculated at checkout.
How long does your product last for?
We use natural ingredients without preservatives in our products and the majority of have been formulated to last around 12 months. We recommend using beard wash within 6 months to get the best benefit from the product.
Longevity is also dependent on how the product is stored. We recommend storing out of direct sunlight and in an area that does not change temperature drastically. Bathroom cabinets and bench tops are a good place to store our items. On the window sill in direct sunlight for long period will shorten the lifespan.
What product/s should I buy?
This is entirely up to you, your beard, your lifestyle and your end goal. We would recommended starting with a beard oil and a decent brush like our boar bristle brush is a good start. A ultimate beard care gift pack or Trio pack are also great starting points if you want to get the maximum results and save some moolah vs purchasing individually.
You can find more information about our products and what they are designed for here on our blog page.
How Often should I use each product?
Beard Wash
Generally, this is personal preference but we recommend that if you spend most of your time around dust and grime, then you should wash your beard daily.
This again is personal preference, we recommend using beard oil at least once a day e.g. in the morning after showering. You can use the oil multiple times as required but generally we recommend 1 - 3 times a day depending on skin/beard dryness and brittleness.
Beard oil should last 4 - 6 hours so you can use that as a rule of thumb or apply as you see fit to your lifestyle, beard and skin.
Once again personal preference tends to overrule here. We recommend using in similar intervals to beard oil. We also recommend using beard oil and balm/butter together.
Do you test products on animals?
No, we never have and never will !! The only testing we ever do is on our own beards and skin.
Do I need to pay with Paypal ?
I have a nut allergy, can I use your products?
How do I claim my free signet ring?
If you've already met the criteria which is spending $700 with us, all you need to do is send us a message with your account details to verify your eligibility via our online chat or social media pages. If we are not available at the time to chat, we will contact you via your details to confirm validity.How Does Our Loyalty Rewards Program Work?
To sign up all you need to do is click the "Rewards" button located in the bottom left on any page on our website and follow the simple instructions.
Every 100 points = $10 Reward
When you click the rewards buttons the below window will pop up, this is where you can check your current rewards, redeem earned points and convert them to rewards and earn more points.
Make sure to add your birth date!
Every $1 spent earns 1 point!
You can also redeem $10 for you and $10 for a friend just by simple referring us to someone you think would be interested in our products.
